We collect information about you during the checkout process on our store.
Who we are
Our website address is http://www.olivethis.com
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
- If you create an account, we will store your name, address and email, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for ten years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
Comments / Reviews
We will also store comments or reviews, if you choose to leave them. We collect the data shown in the comments or review and also the visitor’s IP address and browser user agent string to help spam detection.
Contact Form
We store communication received via the contact form. We collect the data provided by the user as well as the visitor’s IP address and browser user agent string to help spam dectection. We keep this data for 10 years for customer service purposes. We do not use information submitted through the contact form for marketing purposes. We will add you to our monthly newletter list if you elect to be added.
Who on our team has access
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only members of our team who need the information to perform a specific job are granted access to personally identifiable information. For example:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you to provide a more personalized experience; for example –
Newsletter
We accept data for entry to our email list. We pass name and email to Constant Contact to manage our newsletter for distribution and subscription. This information is used to contact you about the products and services on our site in which you have expressed interest.
Please see the Constant Contact Privacy Policy for more details.
Embedded content from other websites
Occasionally articles on this site may include embedded content (e.g. videos, images, articles, etc.) or links to other sites. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. We are not responsible for the content or privacy practices of such other sites.
Payment Gateways
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
For any privacy-specific concerns please send them to info@olivethis.com.